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391bet FAQ — Answers to Your Questions
From opening an account to bKash deposits, bonuses, cricket betting, and safe gaming — find answers to all common questions here.
391bet is committed to providing a simple and transparent gaming experience for players in Bangladesh. Whether you are a new member or an experienced player, this FAQ page gives detailed answers to your most common questions. Clear information on account registration, deposits and withdrawals, bonus terms, game rules, and responsible gaming is laid out below. If you cannot find your question, our 24/7 live chat support team is always ready.
Account and Registration
To open an account at 391bet, you need an active mobile number and email address. You can complete the registration form with your name, date of birth, and password in just a few minutes. Please note, this platform is for people aged 21 and above only. Only one account can be opened per mobile number.
Yes, 391bet may verify your account before withdrawals and large transactions. This process confirms your identity document (NID or passport) and mobile number. Once verification is complete, your account stays fully secure and any payments can be processed quickly.
Click the "Forgot Password?" option on the login page. Enter your registered mobile number or email — a reset link or OTP will be sent to you. Verify the OTP and set a new password. If you have trouble, contact our 24/7 live chat support.
No. Under 391bet's policy, each person may hold only one account. Creating multiple accounts may result in all accounts being temporarily suspended or permanently banned and balances being forfeited. This rule is strictly enforced to ensure fair and honest gaming.
Yes. The 391bet website is fully mobile-responsive. You can use it directly from the browser on any Android or iOS smartphone. Without downloading a separate app, all features — login, betting, deposits, and withdrawals — work smoothly on mobile.
Deposits and Withdrawals
Deposits to 391bet via bKash are usually instant — in most cases the balance updates within a few seconds to a maximum of a few minutes. The minimum deposit amount is ৳300. After depositing, refresh your account once you receive the confirmation SMS.
Yes. At 391bet you can deposit through all popular mobile banking services — bKash, Nagad, Rocket, and Upay. Bank transfers are also accepted. The minimum deposit is ৳300 for all methods. Transactions are completed with no extra fees.
Withdrawals from 391bet are generally processed within 1 hour. The minimum withdrawal amount is ৳1,000. Account verification must be completed before submitting a withdrawal request.
391bet does not charge any deposit or withdrawal fees of its own. However, your mobile banking provider (bKash, Nagad, etc.) or bank may apply their own charges — this depends on the policy of the relevant service. Check the fee structure of your payment method before making a transaction.
First, check your mobile banking app for a confirmation message of the transaction. If more than 15 minutes have passed after a successful transaction and the balance has still not updated, contact 391bet's 24/7 live chat support with your transaction ID. The issue will be verified and resolved quickly.
Games and Rules
To bet on BPL (Bangladesh Premier League) matches, go to the cricket section, select your preferred match, and choose a betting market. Markets available include match winner, toss, top run scorer, over/under, and more. Enter the amount on the bet slip and confirm. Odds may change during live betting based on the match situation.
391bet offers hundreds of slot games from well-known providers including PG Soft, Pragmatic Play, and JILI. Popular titles like Fortune Tiger, Gates of Olympus, Sweet Bonanza, and Crazy 777, along with fishing games and live casino — you'll find everything in one place. The games are operated to ensure safe and fair play.
RTP (Return to Player) is the theoretical long-term return percentage of a game — meaning on average, how much of the total bets comes back to players. For example, a 96% RTP means an average of ৳96 may be returned for every ৳100 wagered. However, this is an average across millions of spins — the outcome of each individual game session can vary.
At 391bet Casino you will find live games with real dealers from Evolution Gaming, Ezugi, and other live providers. Roulette, Baccarat, Blackjack, Live Andar Bahar, Teen Patti, and many more games can be played via live stream. There is also the option to chat with the dealer through live chat.
Yes. Betting on IPL, ICC T20 World Cup, and other international cricket tournaments is available at 391bet. Live betting, pre-match markets, and special odds are available for top matches of the season. Betting options are also available for Bangladesh Tigers matches.
Bonuses and Promotions
As a new member, you can receive up to a 200% bonus of ৳10,000 on your very first deposit at 391bet. For example, depositing ৳1,000 gives you a ৳2,000 bonus, so you start with a total of ৳3,000. To receive the bonus, select the bonus option on your first deposit after opening your account.
A wagering requirement means how many times you need to place bets before you can withdraw a bonus. The wagering requirement for 391bet's welcome bonus is 20x. That means if you receive a ৳2,000 bonus, you can withdraw after placing bets totalling ৳40,000. See the bonus terms and conditions page for detailed rules.
391bet's VIP program has 4 levels: Bronze (up to 0.3% weekly cashback), Silver (0.6%), Gold (0.9%), and Platinum (1.2%). By playing regularly you can move up to higher levels and receive more benefits. Cashback is added to your account every week.
The applicability of a bonus depends on the type of promotion. In most cases, bonuses can be used on slot games. Some bonuses may apply only to specific games or sections. Please read the terms and conditions of the relevant offer carefully before claiming a bonus.
Yes. 391bet regularly runs reload bonuses, weekly cashback, and special tournament offers for members. Special promotions are available during Eid, Pohela Boishakh, and other festivals. Check the promotions page and live chat for the latest offers.
Security and Responsible Gaming
391bet uses SSL encryption technology to protect user data and transactions. Financial information is stored with the highest level of security. Our platform follows a fair play policy to ensure a safe and reliable gaming environment.
391bet is for people aged 21 and above only. Age is verified at the time of registration. Minors cannot open an account or play on this platform. A request to parents and guardians — please monitor the online activity of younger members of your family.
Yes. 391bet gives responsible gaming the highest priority. You can temporarily close your account for a set period or activate self-exclusion. For assistance with this, contact our 24/7 live chat support or visit the responsible gaming page.
Gaming addiction is a real problem. If you or someone you know is struggling with addiction, you will find guidelines and support information on 391bet's responsible gaming page. Our support team is also ready to assist with this. Remember — gaming is for entertainment, not as a source of income.
If you notice unknown transactions or suspicious logins in your account, change your password immediately and notify 391bet via live chat or email ([email protected]). Steps to secure your account will be taken quickly. Never share your password with anyone.
Still have questions? Contact support
Our expert team is ready to help in Bengali 24 hours a day, 7 days a week.
Contact Methods
24/7 Live Chat Support
For immediate help with any issue, click the live chat button on the site. Our support agents speak Bengali and are active 24 hours a day, 7 days a week.
Email Support
For detailed questions or if you want to attach a document, email us at: [email protected] — replies are usually sent in the shortest possible time.