391bet's Privacy Policy

We collect the following types of information for registration and service delivery on the 391bet platform:

1.1 Personal Identification Information

• Full name and date of birth (for age verification purposes)
• Email address and mobile number
• National ID or passport number (when identity verification is required)
• Current address

1.2 Financial Information

• bKash, Nagad, Rocket, Upay, or bank account numbers (for transactions)
• Deposit and withdrawal history
• Wallet balance and bonus information

1.3 Technical Information

• IP address and device type
• Browser and operating system information
• Cookie and session data
• Activity logs on the platform

We collect information in the following ways:

• Directly from you through registration forms
• During the identity verification process (KYC)
• At the time of deposit and withdrawal transactions
• When you contact customer support
• Through automated technical means (cookies, log files)

391bet uses collected information only for specific and lawful purposes. The main reasons we use your information are:

3.1 Account Management and Service Delivery

• To create and manage your account
• To verify login and identity
• To provide bonuses, cashback, and rewards
• To process financial transactions

3.2 Fulfilling Legal Obligations

• Age verification (to confirm 21+)
• To comply with anti-money laundering (AML) regulations
• To prevent fraud and deception
• To fulfill legal requests from relevant authorities

3.3 Improving the Gaming Experience

• To provide a personalized experience based on your preferences
• To inform you of relevant promotional offers
• To improve platform performance and security
• To identify and resolve technical issues

391bet follows the highest standards of technology and processes to ensure the security of your personal and financial information:

• All data transfers are secured using SSL encryption technology
• Databases are protected by secure servers and firewalls
• Only authorized staff can view your information for specific needs
• Regular security audits and vulnerability checks are conducted
• Automated monitoring systems are in place to detect suspicious activity
• Two-factor authentication is available

391bet shares information with third parties only in the following limited and specific circumstances:

5.1 Payment Processing Providers

Information necessary to complete deposit and withdrawal transactions is shared with bKash, Nagad, Rocket, Upay, and banking service providers. These organizations follow their own privacy policies.

5.2 Legal Authorities

Required information may be provided in response to court orders, legal investigations, or valid requests from government authorities. We do this only when legally obligated.

5.3 Technology Service Providers

Limited information may be shared with technology partners who assist in operating the platform (such as server hosting and analytics tools). These partners process information only under our instructions.

The 391bet website uses cookies and similar tracking technologies. Cookies are small text files stored on your device that help improve your browsing experience.

6.1 Types of Cookies We Use

• Essential Cookies: Necessary for the website to function properly (maintaining login sessions, storing cart information)
• Performance Cookies: Used to analyze website performance
• Functionality Cookies: Help remember your preferences and settings

6.2 Cookie Controls

You can control or disable cookies by changing your browser settings. However, disabling certain cookies may cause some website features to not work properly.

As a user of the 391bet platform, you have the following rights:

• Right to Access Information: You may request to know what information we hold about you
• Right to Correction: You may request correction of inaccurate or incomplete information in your account
• Right to Erasure: In certain circumstances you may request deletion of your information (where there is no legal obligation to retain it)
• Right to Restrict Processing: In certain circumstances you may ask us to limit the processing of your information
• Right to Object: You may object to the use of your information for specific purposes
• Right to Data Portability: You may request your information in a common format

391bet retains your information only for as long as necessary. We follow the policies below when determining data retention periods:

• Active account data: retained while the account is active
• Transaction records: retained for the period required by legal requirements
• After account closure: for as long as needed to fulfill legal obligations
• Communication logs: for as long as needed to maintain support quality

After legal obligations are met or business needs have ended, information is securely deleted.

391bet is for those aged 21 and above only. We do not knowingly collect any information from those under 21. Age is verified during the registration process.

If we are notified that information from a minor has been collected by mistake, we will take immediate steps to delete that information and close the associated account.

391bet may update this privacy policy from time to time as needed. For any significant changes, we will:

• Publish the updated date on this page
• Notify registered users by email
• Display a notification within the service

Continuing to use the website after changes are made will be considered as your acceptance of the updated policy. Please visit this page regularly.

If you have any questions, comments, or complaints about this privacy policy, please contact us. Our team is always ready to provide assistance: